Frequently Asked Questions
Is it expensive?
No, our service is completely free of charge. Unlike other recycling companies, there are no documentation fees, handling fees, or hidden charges. We offer a fully transparent service, providing you with a cost-effective and efficient recycling solution. Our free I.T disposal service includes collection, transportation, recycling, data destruction, and all certification.
Are there lots of forms to fill in?
Not at all. All you have to do is fill in our online collection form, and we will do the rest. A member of our IT collections team will contact you to schedule a collection for your redundant IT equipment at your convenience.
What documents are provided?
You will receive a Waste Transfer Note on the day of collection. Once the equipment reaches our depot, safety checks are carried out, and all items are asset-tagged before the data destruction process begins. You will receive a detailed asset report and certificate of data destruction upon request.
How do you erase data on collected items?
We ensure all data is wiped to the highest standards using CESG-approved software. This process exceeds standards set by the Ministry of Defence and the US Department of Defence. If data proves difficult to wipe, the hard drive is physically destroyed.
Is there a minimum collection?
No, we accommodate collections of all sizes, whether you have a single item or a complete office clear-out.
Are the staff trained?
Yes, all staff are fully trained and have completed health and safety courses before attending client premises.
What items do you collect?
Anything IT-related, including computers, monitors, printers, servers, networking items, and more.
Can you do evening or weekend collections?
Yes, we offer evening and weekend collections, including holidays, at no extra cost.
Are you insured?
Yes, we are fully insured, covering staff and goods from the moment we arrive at your premises until the collection process is complete.
How long will I have to wait for my collection?
We aim to collect most equipment within 48 hours. Single items may be collected within a week, depending on transport routes.
Do you collect non-working items?
Yes, as long as they are accompanied by working items. Single non-working items are collected subject to specification and age.
Do you take computer peripherals, cables, or game consoles?
Yes, we collect all IT-related items, including peripherals and game consoles.